Shipping policy

Shipping Policy

We offer free shipping for all prepaid purchases above Rs. 600. Transactions below this value will be charged Rs. 50. Our endeavor is to deliver products within 5–8 days from receipt of order and payment, while deliveries within Delhi NCR usually reach within 2–4 days.

But in case of Floods/ Heavy Rains/ Bharat Bandh, we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same.

Return Policy

This item is non-returnable due to the consumable (grocery and gourmet foods) nature of the product. Please check the package before accepting the order. If the package is damaged, leaking, or appears to have been tampered with, please do not accept the order. However, in the unlikely event that you receive a damaged, defective, or incorrect item, we will provide a full refund or a free replacement, as applicable. We may contact you to verify the damage or defect before processing the refund or replacement.

All claims for shortages, damages, or delivery discrepancies must be reported to our Customer Service team within 24 hours of delivery via Call/WhatsApp at +91-9871878080 or email us at care@fragataindia.com. Also, the said shortage of goods needs to be highlighted with appropriate pictures.

Fragata India will consider the order delivery “failed” if delivery is not done due to the wrong address. In such case delivery charges will be levied as applicable.

Dispatch: Due to courier timelines, all orders received before 12.00 p.m will be processed on the same day. Orders received after 12.00 p.m will be processed on the next business day. Orders are not dispatched on Saturdays, Sundays, and public holidays.

Additional Notes:

The company reserves the right to modify this policy at any time.

Thank you for your understanding and cooperation.

For further inquiries, feel free to reach out to our customer support team. You can contact us via phone at 9871878080 or email at care@fragataindia.com